Refund policy
Last Updated: October 26, 2026
At Jope, we aim to make the shopping experience clear and convenient. This Return & Refund Policy explains how customers can request a return, exchange, or refund for purchases made through our online store.
1. Return Period
Customers may submit a return request within 30 days of receiving their order.
To be eligible for a return, an item should be unused, in its original condition, and accompanied by its original packaging where applicable. Proof of purchase or an order confirmation may be requested.
Certain products may be subject to return restrictions where permitted by applicable law. Any applicable restrictions will be communicated before purchase where required.
2. How to Submit a Return Request
To request a return, please email ikukoyamanaka738@gmail.com.
Please provide your order number, the item you wish to return, and a brief explanation of your request. If the item arrived damaged, defective, or incorrect, photographs may be included to help us assess the issue.
Our team will review your request and provide the relevant instructions. Please contact us before sending an item back to ensure that the return arrangements are clear.
3. Return Conditions
Returned items may be inspected after receipt to determine whether they meet the applicable return conditions.
If an item does not meet the stated conditions, we will communicate the outcome of the review and any available options, subject to applicable law.
This policy does not limit mandatory consumer rights.
4. Refund Method and Processing
Once a returned item has been received and reviewed, we will notify you by email of the refund decision.
Approved refunds will generally be issued to the original payment method. The time required for the funds to appear may depend on the payment provider or financial institution.
If an approved refund has not appeared within the expected processing period, please contact us for assistance.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed upon by Jope.
5. Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from the item ordered, please contact us at ikukoyamanaka738@gmail.com.
Include your order number and a description of the issue. Relevant photographs may help us review the request.
We will assess the circumstances and explain the appropriate next steps in accordance with applicable law.
6. Return Shipping Costs
For returns resulting from a change of mind, customers are generally responsible for return shipping costs unless otherwise required by applicable law or agreed upon by Jope.
If your request concerns a damaged, defective, or incorrect item, please contact us before arranging return shipping so we can advise you on the available options.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
An order may no longer be eligible for cancellation once processing or dispatch has begun. If cancellation is unavailable, a return may be requested in accordance with this policy and applicable law.
8. Exchanges
Customers who wish to exchange an item should contact our support team before returning it.
Exchange requests depend on product availability and the circumstances of the request.
9. Contact Us
For assistance with returns, refunds, or exchanges, please contact:
Jope Customer Support
Email: ikukoyamanaka738@gmail.com